Step 1
Dispute reported
Customer portal, branch or contact center
← Solutions Lab · Solution
Solution
QAO DisputeDesk
Card and payment disputes handled end to end, with every legal deadline tracked from intake to customer letter.
INDUSTRY BFSISOLUTION FAMILY Application and Experience Engineering
The problem it solves
Disputes arrive through many channels, the law sets strict investigation and notice deadlines, and evidence is scattered across systems. Missed deadlines mean regulatory findings and money written off.
How it works
Four steps. A person decides.
Step 2
Guided intake and rules
Classifies the dispute and starts every deadline
Step 3
Analyst decision
Evidence pack and recommended outcome
Step 4
Letters and filings
Customer letters and network submissions
What's inside
Built for the real work.
Guided intake
Questions adapt to the transaction type, so cases start complete.
Deadline engine
Every regulatory clock calculated and tracked automatically.
Evidence packs
Transaction, card and customer evidence assembled in one place.
At-risk dashboard
Cases close to a deadline flagged before they are missed.
Built with
Rules engineWorkflowDocument generationPythonPostgresReact
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