Step 1
Complaints in
From the CRM, email and contact center
← Solutions Lab · Accelerator
Accelerator
QAO ComplaintPulse
A layer over the existing CRM that classifies complaints, starts the right regulatory clock and escalates before deadlines are missed.
INDUSTRY BFSISOLUTION FAMILY AI and Autonomous Operations
The problem it solves
Complaints arrive by phone, email, branch and social media. Regulators set response deadlines, and misclassified or late complaints lead to escalations and penalties, but banks do not want to replace their CRM to fix it.
How it works
Four steps. A person decides.
Step 2
Classification
Product, issue, severity and vulnerability signals
Step 3
Deadline tracking
The correct regulatory clock for every complaint
Step 4
Resolution and trends
Draft replies, escalations and root-cause trends
What's inside
Built for the real work.
Works on the existing CRM
No replacement project; connects to what is already there.
Regulatory clocks
Deadline rules configurable for India and the United States.
Escalation risk
Complaints likely to reach the regulator flagged early.
Root-cause trends
Which products and processes generate complaints.
Built with
Classification modelsSLA rulesCRM connectorPythonPostgresReact
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