Data in
Safety inbox
Emails, PDFs and call notes
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Case study · Healthcare
Safety case intake for a mid-sized generic drugmaker
Client
A mid-sized generic pharmaceutical manufacturer in India
Industry
Healthcare & Life Sciences
Solution families
Enterprise Integration and Automation · AI and Autonomous Operations
Time to proof
6 weeks
Executive summary
Adverse-event reports arrived by email, PDF and call notes, and safety associates keyed every one into the safety database by hand. An intake connector now turns each report into a structured safety case the same day, checked by an associate before it is saved.
Key outcomes
Same day
Structured case creation, down from 3 days
70%
Reduction in manual data entry per case
100%
Cases checked by a safety associate
Solution and architecture
What we composed.
Reports land in a safety inbox, where extraction identifies the patient, drug, event and seriousness and maps them to standard terminology. Safety associates review and complete each case, and approved cases are written to the safety database ready for reporting, with a full audit trail.
Intelligence
Extraction and coding
Patient, drug, event, seriousness
Workflow
Associate review
Checks and completes each case
Systems of record
Safety database
Structured cases, ready to report
Solutions Intelligence, applied.
Level 1
Sense
Measured case volumes, formats and the time each case took.
Level 2
Reason
Agreed which fields can be prepared and which an associate must confirm.
Level 3
Compose
Designed intake, extraction and review around the existing safety database.
Level 4
Prove
Validated on de-identified historical reports against agreed accuracy targets.
Level 5
Evolve
Added report sources and languages after go-live.
Technology
Document AIMedical terminologyLLM gatewayWorkflowAudit trailSafety database connector