Step 1
Warranty claims in
Dealer claims, technician notes, part numbers
← Manufacturing playbook · Use case
Warranty supplier recovery
Powered by QAO RecoverIQ
“Warranty costs keep rising, and we rarely recover them from suppliers.”
Who feels it: Warranty and supplier quality manager, supplier quality engineers
The problem today
Warranty claims arrive from dealers with technician notes and part numbers. Linking each failure to the supplier part, proving the cause and building a recovery claim takes weeks, so most supplier-caused costs are simply absorbed.
Our approach
QAO RecoverIQ links each claim to the part, batch and supplier, groups failures by likely cause, and assembles the evidence into a recovery pack. Quality engineers review every pack before it goes to the supplier.
How it works
From warranty claim to supplier recovery.
Step 2
Failure matching agent
Links claims to parts, batches and suppliers
Step 3
Engineer review
Confirms cause and approves the pack
Step 4
Supplier recovery
Claim sent and tracked to settlement
Data and systems
Warranty claimsDealer technician notesBill of materialsSupplier contractsQuality records
Value at stake
What changes.
80%
Reduction in time to build a recovery pack
2.5x
Increase in supplier costs recovered
100%
Recovery packs reviewed by an engineer
Solution families
Capabilities used